The Ins And Outs of How We Do Business
Frequently asked questions
How soon must I cancel my appoinment?
To avoid a cancelation fee, you must cancel your appointment within 24 hours of your scheduled appointment date and time.
Do I need to provide any of the cleaning products/materials or equiptment?
No. Not unless you have some specific products or equipment you want us to use.
Do your wash windows?
Yes! We can wash interior windows for an additional fee.
If I do not cancel my appointment within 24 hours will there be a charge?
Yes, unfortunately because we work with a very strict schedule, there will be a fee of 1/2 of the total cost for the service(s) scheduled, or $50, whichever is greater.
Do I need to be home while you're cleaning?
No - you are not required to be at home while we are cleaning. You can if you choose, however, please see our COVID guidelines on being present and maintaining safe social distancing standards.
What do I need to do to prepare for my house cleaning service?
If general clutter can be tidied up, that is helpful. We find it is much more cost effective for you if we can just start cleaning upon arrivial instead of tidying up before we clean.
Billing & Pricing
We are here for You!
Let us Help You Keep Your Home
We accept Credit Cards (Mastercard, VISA, Discover, American Express) for one time services. We accept Credit Cards (as listed above), Bank Draft (by request), and personal/business checks for recurring services.
To avoid a service charge, we require a minimum of 24 hour notice by phone to cancel or change an appointment. An email may be sent 48hours, or more, in advance.
Our goal is ALWAYS your 100% satisfaction. If you are unhappy with the service provided, please contact us by phone immediately. 805-804-5454.